RPA - Robotic Process Automation

Robotic process automation (RPA) is an innovative and mature IT solution that simulates human activities with software robots. It allows you to automate repetitive, manual, and well-defined processes to work significantly faster, with fewer errors and higher efficiency. The technology is widely applicable: robots easily collect and process large amounts of data or documents, send emails, connect IT systems, which increase the efficiency and flexibility of companies, and support their daily operation.

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Increasing efficiency

processing huge amounts of data with short lead times

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Improving customer satisfaction

reducing reaction time and faster communication improves customer satisfaction

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Cost reduction

low investment cost and fast ROI
(6-12 months)

RPA in details

In which areas can the technology be applied most effectively?

 

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RPA technology provides standard solutions that can be used in many industries (banking/insurance, telco, manufacturing, logistics, etc.) and in almost all business areas (finance / back office, customer service, HR, IT, sales, etc.).

Any repetitive, manual, well-defined process can be executed by robots, but the following use cases are most common:

RPA executing monotonous, repetitive tasks

RPA help solving labor shortages

RPA  connecting non-integrated IT systems

RPA  as a quick patch IT solution

 

Benefits of RPA

10 reasons to choose RPA

Many reasons can be found to support why to automate a significant part of our work processes. We have highlighted the most important ones:

 

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More efficient and faster work, shorter AHTs (Average Handling Time)

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Improved customer satisfaction due to fewer errors and faster response

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Flawless work, better quality

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Improved employee satisfaction - allows colleagues to perform higher value-added activities

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Replacement of live, manual labor, rapid release of large labor capacity

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Robust infrastructure and fast implementation that can be used in an enterprise environment

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Large amount of data processing, 7/24 operation

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Non-invasive technology - neither the platform deployment nor the robotic operation requires integration

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Connection of silo / island IT systems without integration

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Reducing operating costs, fast ROI (6-12 months)

 

What processes are worth robotizing?

The more of the following statements are true, the more suitable a particular business process is for a software robot to perform:​​​

  • repetitive, monotonous, and low value-add
  • demands significant manual/human resources
  • has digital / structured input (MS excel, csv, xml, database, etc.)
  • low to medium complexity with few decision points and exceptions
  • mature - well documented, the process and systems involved are not expected to change within 6-12 months
  • connects several IT systems/platforms (no interface / API between them)
  • the current process execution demotivates employees
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Typical Use cases

Processes worth automating:

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Finance / Controlling / Back office

- outgoing invoice issuance, inspection
- bank receipt processing
- filling in reports and forms
- order / contract recording
- data collection, reporting

 

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Human Resources

- onboarding - registration of new entrants/exits in systems, requesting system accesses
- payroll accounting, time reporting support
- word CV creation based on LinkedIn profile
- handling of mandatory entry/candidate documents

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IT

- registration/removal of colleagues from IT systems (card order, email address, permission, LDAP setup)
- data maintenance and updating of project management/issue tracking systems
- data synchronization between core and silo systems (HR, logistics, etc.)
- server and application monitoring, system administration, alerting

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Customer service

 - data collection from customer/contract data management systems, keeping
data in sync
- support for complaint handling administration

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Sales

- data synchronization between CRM and other IT systems
- LinkedIn company / customer data collection

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Logistics

- warehousing, inventory
management support
- data synchronization between logistics systems and other core IT systems
- automation of the administration of orders and shipments

The RPA Journey:

Step by Step

RPA intro

Awareness consultation,
Clarification of objectives

Pilot

Process overview,
Team set up,
Pilot implementation

Process assessment, prioritization

Overview of development opportunities,
Process assessment,
Project preparation

Implementation

Robot specification,
Solution design,
Robot development,
Testing

Deployment

Launching the robot,
End-user training,
Documentation 

Support

Monitoring,
Continuous fine-tuning,
KPI measurement,
Efficiency analysis

Consulting 

  • pilot and project process assessment
  • process optimization/transformation, BPR
  • RPA Center of Excellence (CoE) and project governance setup

Implementation

  • platform deployment, configuration, and hosting (UiPath platform, on-prem, and RaaS)
  • process and solution/architecture design
  • robot development
  • robot testing
  • deployment and hypercare
  • documentation and end-user training

Support

  • monitoring
  • fine-tuning
  • KPI measurement, efficiency analysis

 

  • Trainings (awareness and RPA BA training according to client needs)
  • Providing RPA teams/resources
  • Integration (delivered by MORTOFF .net / java, etc. teams)
  • UiPath license sales

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Contact us

Do you have a question?

Our colleauges are at your disposal!

You can reach our colleagues using the contact details below:

Address

1138 Budapest,
Dunavirág street 2., I. Tower
3. floor

Phone number

+36 1 319 55 11

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Dunavirág u. 2., I. torony, 3. emelet, 1138 Budapest, Hungary

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